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Apple aware of screen bug affecting Apple Watch Series 9 and Ultra 2 as it works on fix

Apple is aware of a bug affecting its latest Apple Watch Series 9 and Ultra 2 which causes their screens to register false touches. The company shared its awareness of the issue in an internal memo with Apple Authorized Service Providers earlier this week and seen by MacRumors.

According to the obtained memo, a limited number of Series 9 and Ultra 2 owners are experiencing what is described as false touches on the displays of their Apple Watch units. Apple also describes the apparent phenomenon as “ghost touches,” where the affected models begin registering taps on the display without any interaction from users.

The memo also describes the screen issue as being significant enough to the point where the affected Apple Watch units initiate phone calls on their own with no user interaction and has also limited the ability of users to enter the passcode for their Watch devices. In the meantime, Apple is urging users to keep their watchOS software up to date as it remains unclear whether the actual hardware is the culprit behind the issue.

While conducting an investigation, Apple has advised Authorized Service Providers’ technicians against repairing affected Apple Watch models. Instead, they are instructed to recommend customers experiencing the issue perform a force restart on their Apple Watch. This can be done by simultaneously holding down the Digital Crown and the side button for 10 seconds until the Apple logo appears.

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Omar Moharram

Omar Moharram

Omar is Senior Editor at Supercharged and an Apple devotee since his early teens. He graduated with a computer engineering degree in 2022, which aids him in his technical content writing. Outside of work, he can often be found critiquing music or a film, or tinkering with a bass.

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Easily add Supercharged to your Home Screen and stay informed on the go! Get instant updates and breaking news stories via push notifications directly on your iPhone and Apple Watch. Just tap the share icon, then "Add to Home Screen," and be the first to know.

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Apple aware of screen bug affecting Apple Watch Series 9 and Ultra 2 as it works on fix

Apple is aware of a bug affecting its latest Apple Watch Series 9 and Ultra 2 which causes their screens to register false touches. The company shared its awareness of the issue in an internal memo with Apple Authorized Service Providers earlier this week and seen by MacRumors.

According to the obtained memo, a limited number of Series 9 and Ultra 2 owners are experiencing what is described as false touches on the displays of their Apple Watch units. Apple also describes the apparent phenomenon as “ghost touches,” where the affected models begin registering taps on the display without any interaction from users.

The memo also describes the screen issue as being significant enough to the point where the affected Apple Watch units initiate phone calls on their own with no user interaction and has also limited the ability of users to enter the passcode for their Watch devices. In the meantime, Apple is urging users to keep their watchOS software up to date as it remains unclear whether the actual hardware is the culprit behind the issue.

While conducting an investigation, Apple has advised Authorized Service Providers’ technicians against repairing affected Apple Watch models. Instead, they are instructed to recommend customers experiencing the issue perform a force restart on their Apple Watch. This can be done by simultaneously holding down the Digital Crown and the side button for 10 seconds until the Apple logo appears.

TOPICS:
Share this Article

Supercharged is not just another news outlet. We’re a platform on a mission to offer personalized and ad-free news directly to you. Discover more of Supercharged.

note icon

Did you know?

Easily add Supercharged to your Home Screen and stay informed on the go! Get instant updates and breaking news stories via push notifications directly on your iPhone and Apple Watch. Just tap the share icon, then "Add to Home Screen," and be the first to know.

Omar Moharram

Omar Moharram

Omar is Senior Editor at Supercharged and an Apple devotee since his early teens. He graduated with a computer engineering degree in 2022, which aids him in his technical content writing. Outside of work, he can often be found critiquing music or a film, or tinkering with a bass.

Read More

note icon

Did you know?

Easily add Supercharged to your Home Screen and stay informed on the go! Get instant updates and breaking news stories via push notifications directly on your iPhone and Apple Watch. Just tap the share icon, then "Add to Home Screen," and be the first to know.

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