Apple has announced a significant enhancements to its Self Service Repair program, alongside the introduction of a powerful new Diagnostic tool. This move signals a continued commitment to providing greater transparency over device repairs, catering to both DIY enthusiasts and those seeking professional assistance.
The Self Service Repair program welcomes a wider range of devices, including the latest iPhone 15 lineup and Mac models powered by the M2 chip like the MacBook Pro, MacBook Air, and Mac Studio. Additionally, Apple is opening the program’s doors to 24 new European countries, bringing the total supported regions to 33 locations, covering 35 products and 24 languages. This expansion ensures that more users than ever now have the option to repair their devices themselves.
Further amplifying user empowerment, Apple is introducing Apple Diagnostics for Self Service Repair. This tool, currently available in the US with a European rollout slated for next year, grants users the same level of hardware diagnostics capabilities as Apple Authorized Service Providers and Independent Repair Providers. Imagine peering into the inner workings of your device, identifying potential issues, and pinpointing parts that might require attention – all without leaving your home. For those with the technical know-how, Apple Diagnostics becomes a valuable ally, providing insights when tackling repairs.
Apple hasn’t forgotten those who prefer the expertise of professionals. Alongside the expansion of Self Service Repair, the company continues to strengthen its network of Apple Authorized Service Providers, boasting over 5,000 locations globally. These certified technicians have access to genuine Apple parts and follow rigorous training, ensuring quality repairs for those who choose the professional route. Additionally, the number of Independent Repair Providers has nearly doubled in the past three years, exceeding 4,500, offering users even more options for reliable service.
With Self Service Repair gaining momentum and Apple Diagnostics offering excellent transparency, users are empowered to make informed decisions about repairing their devices. This marks a big step towards a future where repair options are readily available, catering to individual needs and preferences.
