Contact Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to share feedback on the site? This page explains how to reach the team behind Online Casinos and what we can help with.
We research and review offshore online casinos available to Australian players, covering everything from welcome bonuses and pokies to payment methods and withdrawal speeds. If something on the site isn't clear, or you'd like to raise a concern, we want to hear from you.
How to Reach Us
The best way to get in touch is by email. Send your message to [email protected] and a member of the team will respond as soon as possible. We aim to reply to all genuine enquiries within two business days.
When writing in, it helps to include:
- The page or casino you're asking about
- A clear description of your question or concern
- Any relevant detail that helps us understand your situation
We read every message, though we are not able to intervene in individual disputes with casino operators, process refunds or assist with account-level issues on any of the sites we review. For account-specific matters, you will need to contact the casino directly via their own support channel.
What We Can Help With
- Factual corrections — If you believe information on a review page is inaccurate or outdated, let us know and we'll investigate
- Content feedback — Suggestions for topics, games or features you'd like us to cover
- Editorial enquiries — Questions about how we assess and rank casinos, or how our editorial process works
- Responsible gambling concerns — If you or someone you know is experiencing problems with gambling, see our responsible gambling guidance for support services available in Australia
- General queries — Anything else related to the site, our reviews or our methodology
About the Site
Online Casinos is an independent comparison and review platform for Australian adults looking at offshore online casinos. We do not operate any casino, accept deposits or place bets. Our revenue comes from affiliate partnerships — when a reader follows a link and registers with a casino, we may earn a commission. That commercial relationship does not influence editorial scores or rankings. You can read more on our About Us page.
Our reviews cover the full picture: welcome offers and their wagering conditions, the range of pokies and table games on offer, supported payment methods including PayID where available, withdrawal processing times, and mobile compatibility. We aim to give Australian players the information they need to compare options clearly and make their own informed decisions.
All casinos featured on this site are offshore operators. They are not licensed by an Australian state or territory regulator. Players should satisfy themselves as to the legal position in their jurisdiction before registering. You must be 18 or older to gamble online.
Responsible Gambling
If you're concerned about your own gambling or that of someone close to you, please don't hesitate to seek support. Our responsible gambling page lists free, confidential services available to Australians, including Gambling Help Online and the National Gambling Helpline. You can also find information on setting deposit limits, cooling-off periods and self-exclusion options offered by individual casino operators.
Legal and Terms
Use of this site is subject to our Terms and Conditions. If your query relates to the site's terms of use, privacy practices or how your data is handled, please include that detail in your email so we can direct your message appropriately.
We appreciate you taking the time to get in touch. Whether you're flagging an error, asking a question or sharing feedback, every message helps us improve the site for the Australian players who use it.